glade-port

Introduction

This Privacy Policy explains how glade-port collects, uses, discloses, and safeguards your information when you visit our website or use our payment processing services. We are committed to protecting your privacy and handling your data in accordance with the Australian Privacy Principles under the Privacy Act 1988.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Submit an inquiry form on our website
Register for our payment processing services
Communicate with us via email or other channels
Subscribe to newsletters or marketing communications

This information may include your name, email address, business name, business address, and details about your payment processing needs.

Transaction Information

When you use our payment processing services, we collect information related to transactions, including transaction amounts, dates, payment methods, and merchant details. Payment card data is processed in accordance with PCI DSS standards and is never stored on our servers.

Technical Information

We automatically collect certain information when you visit our website, including IP address, browser type, operating system, referring URLs, pages viewed, and access times. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

To provide and maintain our payment processing services
To respond to your inquiries and provide customer support
To process transactions and manage your account
To send administrative information, including updates to our terms and policies
To monitor and analyze usage patterns to improve our services
To detect, prevent, and address technical issues and fraudulent activity
To comply with legal obligations and enforce our terms of service
To send marketing communications, where you have opted in to receive them

How We Share Your Information

We may share your information in the following circumstances:

Service Providers: We share information with third-party service providers who perform services on our behalf, such as payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your information.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information if required by law or in response to valid legal requests by public authorities.
Protection of Rights: We may disclose information when we believe it is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Transaction data may be retained for up to seven years to comply with financial record-keeping obligations.

Your Rights

Under Australian privacy law, you have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: You can request deletion of your personal information, subject to certain legal obligations.
Objection: You can object to certain processing of your personal information.
Opt-out: You can opt out of receiving marketing communications at any time.

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, please see our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Address: Level 14, 287 Collins Street, Melbourne VIC 3000, Australia