glade-port

Our Commitment to Data Protection

While glade-port is an Australian company primarily serving Australian businesses, we recognize that some of our clients may process personal data of European Union residents. We are committed to complying with the General Data Protection Regulation (GDPR) where applicable and maintaining high standards of data protection.

Legal Basis for Processing

When we process personal data of EU residents, we do so based on one or more of the following legal grounds:

Consent: You have given clear consent for us to process your personal data for a specific purpose.
Contract: Processing is necessary for the performance of a contract with you.
Legal Obligation: Processing is necessary for compliance with a legal obligation.
Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, except where such interests are overridden by your rights and interests.

Your Rights Under GDPR

If you are an EU resident, you have the following rights regarding your personal data:

Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

Right to Object

You have the right to object to our processing of your personal data, under certain conditions, including processing for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

How to Exercise Your Rights

To exercise any of your GDPR rights, please contact us using the following information:

Email: [email protected]
Subject line: GDPR Data Request

We will respond to your request within one month of receipt. If your request is particularly complex or you have made multiple requests, we may extend this period by two further months, and we will inform you of any such extension.

Data Transfers

As an Australian company, we primarily store and process data within Australia. When we transfer personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as:

Standard contractual clauses approved by the European Commission
Processing in countries deemed to provide adequate protection by the European Commission
Other legally approved transfer mechanisms

Data Protection Officer

For GDPR-related inquiries, you may contact our data protection contact:

Email: [email protected]
Address: Level 14, 287 Collins Street, Melbourne VIC 3000, Australia

Right to Lodge a Complaint

If you are an EU resident and believe that our processing of your personal data infringes data protection laws, you have the right to lodge a complaint with a supervisory authority in the EU member state of your habitual residence, place of work, or place of the alleged infringement.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary depending on the type of data and the purpose for which it was collected.

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

Encryption of personal data in transit and at rest
Regular security assessments and penetration testing
Access controls and authentication procedures
Employee training on data protection
Incident response procedures

Changes to This Statement

We may update this GDPR compliance statement from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated statement on our website.

Contact Information

For any questions about our GDPR compliance or data protection practices, please contact us at: